Privacy Policy

Last updated: November 14, 2026

1. Who we are

Contractor Team (“we”, “us”). This policy explains how we collect, use, share and protect personal information. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy laws that apply.

2. Two kinds of information we handle

  • Our clients’ information. Information about the business owners who use our services and people who visit our website or contact us. We decide how this is used, as described in this policy.
  • Information our clients connect to MasterMind. When a client connects their tools to MasterMind, and when our AI agents, build team and optional live assistants work for that client, we handle information about the client’s customers, leads, subcontractors and suppliers. We do this as the client’s service provider, only to deliver our services to them and on their instructions.

3. What we collect

  • Sign-up and account details: name, business name, email, mobile phone number, plan chosen, and billing details.
  • Business information you give us or connect: services, prices, service area, hours, team and on-call contacts, and, if you connect them, information from your website, email, calendar, customer records, accounting and receipts, job documents, ad accounts, website analytics and Google reviews.
  • Interactions handled for clients: names, phone numbers, email addresses, service addresses, job details, photos, voice notes, call recordings and transcripts, WhatsApp messages, texts, emails, bookings, quotes, change orders, invoices and reviews.
  • Website information: basic technical information such as browser type and pages visited, as described in our Cookie Notice.
  • Payment information: handled by our payment processor, Stripe. We do not store full card numbers.

4. How we use it

  • to provide, set up and support our services, including building and maintaining each client’s MasterMind and agents;
  • to answer messages and calls, prepare quotes and documents, and follow up on enquiries for our clients;
  • to bill for our services;
  • to keep our services secure and improve their quality;
  • to send our own marketing messages, only with your consent;
  • to meet legal obligations.

We do not sell personal information. We do not use client data to train public AI models.

5. Calls, recordings and messages

Calls and messages handled by our AI agents may be recorded and transcribed for quality and service. A client’s greeting can include a recording notice.

6. Who we share it with

We share personal information only with service providers who help us run our services, under contracts that require them to protect it, and when the law requires it. Our main service providers are:

  • OVHcloud: servers in Canada that store MasterMind and client data;
  • Anthropic (Claude): the AI models that process requests so our agents can do their work;
  • GoHighLevel: contacts, calls, messages, forms and bookings;
  • Meta (WhatsApp): messages between clients and their agents;
  • Stripe: payments;
  • Hubstaff: time tracking for live assistants and bookkeepers;
  • Google Workspace: email.

7. Where your information is stored and accessed

MasterMind and client data are stored on servers in Canada. Some service providers, including Anthropic (Claude), GoHighLevel, WhatsApp and Stripe, may process or store data in the United States or other countries. Information processed outside Canada may be subject to the laws of that country and accessible to its authorities. Our staff, build team and live assistants may access information from Canada, Mexico and other countries, under written confidentiality agreements.

8. How long we keep it

  • Call recordings: 90 days.
  • Messages, transcripts and job records: as long as the client’s account is active, plus 30 days.
  • When a client cancels, we export their data on request within 30 days, then delete it within 60 days.
  • Billing and tax records: as long as Canadian tax law requires, generally six years.

9. How we protect it

We use reasonable safeguards, including access controls, encrypted connections, regular backups, separate private storage for each client, and limiting each AI agent and each person to only the information their work needs.

10. If something goes wrong

If we confirm a breach of security safeguards affecting a client’s data, we will tell that client within 72 hours. We will report to the Office of the Privacy Commissioner of Canada and notify affected individuals where the law requires.

11. Your choices and rights

  • You can ask to see the personal information we hold about you, and ask us to correct it. We will answer within 30 days.
  • You can withdraw consent to marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email.
  • If you are a customer of one of our clients, you can also contact that business directly.

12. Contact and complaints

Our privacy officer is Corey Creiger. Email [email protected].

If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.

13. Changes to this policy

We may update this policy. We will post the new version here with a new “Last updated” date, and tell clients by email about significant changes.

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