Terms of Service

Last updated: November 14, 2026

1. Who we are

These terms are an agreement between you and Contractor Team (“Contractor Team”, “we”, “us”). You can reach us at [email protected].

By signing up for or using our services, you agree to these terms. If you are signing up for a business, you confirm you have authority to bind that business.

2. What we provide

We provide custom teams of AI agents for contractors, renovators, electricians, HVAC companies, builders and other trades. Every plan is built on MasterMind, a private company memory we set up from your business information, and includes a build team that sets up your agents and handles updates, changes and custom builds when needed.

Depending on your plan, your agents may help with quotes and lead follow-up, subcontractor bids, change orders, receipts and bookkeeping support, documents, client updates, project tracking, email, reviews and marketing.

You can also add optional live assistants and bookkeepers from our team to do work your AI team can’t do.

Your plan, the agents it includes, any add-ons and their fees are set out in the prices and inclusions shown on your order or our pricing page.

3. Fees and billing

  • Fees are billed monthly in advance, by card, through our payment processor Stripe, in Canadian dollars.
  • Applicable taxes (GST, HST and PST) are added to all fees.
  • Any setup fee is charged once. It is non-refundable once your onboarding call has taken place.
  • Usage. AI usage by your agents is unlimited under fair use. Your plan includes a set amount of call minutes and text messages each month, as shown in the prices and inclusions shown on your order or our pricing page. Call minutes, texts and carrier fees above that amount are billed at the overage rates shown there, on your next invoice. We alert you when you reach 80% of your included amount. Unused minutes and texts do not roll over.
  • We may change our prices by giving you at least 30 days’ notice by email. The new price applies from your next billing date after that notice period.
  • If a payment fails, we will let you know. If it is still unpaid 14 days after it was due, we may suspend your services until it is paid.

4. Live assistant and bookkeeper hours (optional)

If you add live assistant or bookkeeper hours:

  • Rollover. Your hours roll over from the previous month. Each month’s hours can be used during that month or the following month. After that they expire and are not refunded or credited.
  • Order of use. The oldest hours are always used first.
  • Minimum time per task. Each task is billed at a minimum of 15 minutes. Longer tasks are billed for the actual time tracked.
  • Tracking. Time is tracked in our time-tracking system, and we can share a report of the hours used.
  • Running low. We will let you know when you have used 80% of your available hours.
  • Running out. When your hours are used up, live work pauses until your next month’s hours begin, unless you approve extra time at the rate shown in the prices and inclusions shown on your order or our pricing page.

5. Service hours and response times

  • AI agents run 24 hours a day, 7 days a week.
  • Our build team and live assistants work Monday to Friday, 8 am to 5 pm in your local time, excluding statutory holidays.
  • During those hours, we aim to handle approvals and hand-offs within 4 business hours, and routine requests within 1 business day.
  • These are targets, not guarantees, and short delays do not entitle you to a refund.

6. Not an emergency service

Our services are not an emergency service. When a caller or customer describes a safety emergency, such as a gas smell, a carbon monoxide alarm, an electrical hazard, or water near electrical equipment, our agents tell them to leave the area and call 911 or their utility, and alert your on-call contact. We cannot guarantee that your on-call contact will answer or respond. You remain responsible for responding to emergencies involving your customers and your work.

7. Your responsibilities

You agree to:

  • give us accurate and up-to-date business information, including your services, prices, service area, hours and emergency contacts, and tell us promptly when anything changes;
  • review and approve agent work that needs approval, including quotes, change orders, invoices, schedule changes and public review replies. Approvals are normally sent to you on WhatsApp;
  • have consent under Canada’s Anti-Spam Legislation (CASL) and other applicable laws to contact the customers, leads and subcontractors our agents message or call for you;
  • use our services only for lawful purposes and not to send spam, mislead anyone, or harass anyone;
  • keep your account logins and connected accounts secure.

8. AI agents can make mistakes

Our AI agents work from the information in your MasterMind and follow the rules we set up with you, but they can make mistakes, misunderstand a request, or give an incomplete answer. That is why anything sent to a client, and anything that affects billing, comes to you for approval first. You are responsible for checking work you approve.

9. Your data

You own your business data and your customer data. When we handle information about your customers, subcontractors or suppliers, we do so as your service provider, only to deliver our services to you, and as described in our Privacy Policy. We never sell your data and never use it to train public AI models.

10. Term and cancellation

  • Our services are month to month.
  • You can cancel at any time by giving us 30 days’ written notice by email to [email protected].
  • We do not give refunds for partial months. Any unused live assistant or bookkeeper hours end when your cancellation takes effect.
  • We may cancel by giving you 30 days’ notice. We may suspend or end your services immediately if you misuse them, break these terms in a serious way, or use them unlawfully.
  • After cancellation, you can ask us to export your data within 30 days. We then delete your data within 60 days, except records we must keep by law.

11. Our liability

  • To the extent allowed by law, our total liability for any claim relating to our services is limited to the fees you paid us in the 3 months before the claim arose.
  • We are not liable for indirect or consequential losses, including lost profits, lost jobs or lost revenue.
  • Nothing in these terms limits any liability that cannot be limited by law.

12. Language and Quebec

Our services and these terms are offered in English. At launch we do not market our services in Quebec. We will offer French versions before we do.

13. Changes to these terms

We may update these terms. If a change is significant, we will tell you by email at least 30 days before it takes effect. Continuing to use our services after that date means you accept the updated terms.

14. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have jurisdiction over any dispute.

15. Contact

Contractor Team · [email protected]

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